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COVID-19: Cancellation Policy

Travel Information: COVID-19 Update

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

The wellbeing of our guests and employees is of paramount importance.

Our Cancellation Policy

In response to changing marketplace conditions WINDSOR HOTEL MILANO is committed to ensuring our customers experience flexibility during these challenging times adopting the following policies:

Existing Reservations: All reservations – even those described as non-cancellable (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

New Reservations: Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 30, 2020 for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Your Travel Safety & Our Commitment to Cleanliness

We take great pride in maintaining the highest standards of cleanliness and hygiene. 

In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous.

Our hotel health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps WINDSOR HOTEL is taking include:

Cleaning Products and Protocols

Our hotels use cleaning products and protocols which are effective against viruses, including:

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.  https://www.iss.it/coronavirus