COVID-19: our cancellation Policy

Travel information: COVID-19 update

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

The wellbeing of our guests and employees is of paramount importance.

Our cancellation policy

In response to changing marketplace conditions WINDSOR HOTEL MILANO is committed to ensuring our customers experience flexibility during these challenging times adopting the following policies:

Existing Reservations: All reservations – even those described as non-cancellable (“Advanced Purchase”) – that are scheduled for arrival before April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
(articolo 3 del Decreto Legge 23 Febbraio 2020, n.6)

New Reservations: Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 30, 2020 for any future arrival date, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Your Travel Safety & Our Commitment to Cleanliness

We take great pride in maintaining the highest standards of cleanliness and hygiene.
In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous.

Our hotel health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand-washing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
Specific steps WINDSOR HOTEL is taking include:

• Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
• Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced COVID-19 awareness training.
• Real Time Information: Our teams are on standby 24/7 to support guests and coordinate with local and regional authorities.
• Public Areas:  We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
• Food & Beverage: We will continue to adjust food and beverage service in accordance with current food safety recommendations.

Cleaning Products and Protocols

Our hotels use cleaning products and protocols which are effective against viruses, including:

• Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
• Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
• Back of House: In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.