• Are children free?
Yes, Children up to the
age of 5 are free if they
sleep in their parent’s room. For older children and
in order to ensure more comfort we suggest you reserve a triple
room as it is more spacious. For babies a cot will be provided
free of charge.
• Best Available Rates?
We absolutely guarantee
you our best rate if you book your room directly with us! Afterall
this is the hotel Windsor’s
official online booking system so why would we want you to
book anywhere else. Use the booking system to
check availability. Book now and don’t pay anything until
you check out!
• Why do I have to include
my credit card number?
We require your credit card details
to guarantee the reservation. Provided you cancel within the
cancellation period required no money will be debited from
your card until you check out of the Hotel.
• Is the buffet breakfast included
in the Room Rate?
Yes, we offer a rich buffet breakfast included
in the room rate which includes all the usual items plus a
varied selection of fresh season fruit and home made pastries.
Other items include: cereals, fresh milk, boiled eggs, ham,
salamis, yoghurt, fresh seasonal fruit, cakes, rolls, butter,
marmalade, jams, fresh fruit juices, teas, coffees and cappuccino
or caffè latte
is served at your table upon request no extra supplement!
• What is the cancellation
deadline for my reservation?
Cancellation can be made up to
48 hours before arrival and no penalty will be charged. For
all cancellations and for no shows i.e. where we do not received
your written email cancellation a 1 night late cancellation
charge will be debited to your credit card.
• Once I have made my reservation,
how do I receive my confirmation?
Our secure online booking
system automatically sends you a confirmation. There is no
requirement for us to send you any further email…. Simply
take note of your reference number and turn up at the hotel.
If you have made any “special
requests” in the comments box we may contact you via
email, i.e. Airport-Hotel transfers or tickets for
football matches or La Scala Opera House
• What credit-cards are accepted
by the booking system?
Visa, American Express, Mastercard, Diners,
JCB plus the Italian Debit Card "CartaSi" and the
UK equivalent Switch are also accepted.
• My credit card number is
correct, but the hotel is not accepting it. Why?
There are a
few possibilities:
- Your card type is not accepted
at the Hotel Windsor (see above list of accepted cards)
- The
card expiration date is before the arrival date
- You have reached
your credit limit.
- There is a computer error – apologies
but you should return and try again later on.
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DIRECTIONS QUESTIONS
• What are the directions to the hotel?
The
Windsor is located 50 metres from the Repubblica Metro Stop.
All of Milan’s major attractions are within easy
walking distance and the location ideal for both business travelers
and tourists.
• How do I get to Milan from Milan’s
International Airports Linate, Bergamo Orio al Serio and Milan
Malpensa?
You should take the shuttle bus from Linate and Bergamo
Orio al Serio to the Central Station. From there it is one
stop on the Yellow Line 3 to Repubblica. From Malpensa you
should take the shuttle express train to Central Station.
NB the Hotel Windsor can arrange a private pick up if required?
A supplement applies for this service so please see “optional
extras” when you make your online reservation.
• Journey time from Airports
to Hotel?
From Malpensa and Bergamo the journey time is approximately
1 hour from both. Both train and coach take approximately 1
hour. By private car it should only take about 45 minutes.
From Linate airport the journey time is about 25 minutes by
the airport shuttle bus to Central Station and then 1 stop
by metro.
• From Central Station?
A taxi will
cost less than 10 Euro from the Central Station but again depends
on traffic Alternatively, we recommend you take the Metro Line
3 one stop to Repubblica. NB make sure you take the Metro in
the direction of Duomo and San
Donato.
• Is there a Hotel Windsor
transfer service to/from Milan Airports?
Pick-up can be arranged
on request. Costs vary depending on which airport you are arriving.
Please see the optional extras on the online booking system.
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ROOMS AND SUITES
• What is the official category
of the Hotel Windsor Milan?
The
Hotel Winsdor is an official 4 star hotel in Milan offering
luxury accommodation in the shape of 106 rooms and suites.
• Do all of your rooms contain
a Private En-Suite Bathroom?
Yes, all guest rooms and suites at the Hotel Winsdor
contain a private bathroom with either tub or shower. There
is a hairdryer in every bathroom and a phone. All bathrooms
contain hairdryer and complimentary accessories including soft
fluffy towels, shampoos, shower gels, shaving kit, shoeshine
and soaps.
• What is the difference between the rooms and the Junior
Suites?
The Junior suites contain an ample seating area and
are about 25% more spacious than the normal double or twin
rooms.
• Are the guest rooms air conditioned
and do you have central heating?
Yes, all of the rooms at have with sophisticated
climate control systems which allow guests to regulate the
air conditioning and central heating to suit their own preference.
• Are there quiet, private,
romantic rooms?
Yes, all of
the rooms and suites at the 4 Star Windsor Hotel are quiet
and romantic.
• Do the rooms or suites have
balcony or terrace?
No
we regret the rooms do not have balconies or terraces..
• Do you have non smoking rooms ?
Yes.
• Do you have rooms with a view
?
The view from the rooms is either the street in front or
too the side. Either way the view is "urban Milan"
• Is there a TV in the rooms/apartments?
Are there international channels (satellite TV)?
Yes. All our
rooms are equipped with satellite television and telephone.
• Is there a telephone with
direct dialling in the rooms/apartments?
Yes.
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MISCELLANEOUS QUESTIONS
• Is your Hotel Open all year?
The Hotel Windsor is
open 24 / 7 i.e. all year round.
• Can I specify where I would
like my room located (preferred floor, etc)?
The Hotel Windsor staff will certainly do their
best to accommodate special requests. We cannot guarantee guest
room location because it is subject to availability.
• Which languages
are spoken at the reception?
Italian,
English, German, Spanish and French
• How many
floors do you have and do you have an elevator?
We
have 7 floors and 2 elevators.
• What category
or star rating is your hotel?
The Hotel
Windsor is an official four star i.e. a luxury hotel in Milan
offering superior first class accommodation whose services
include: hotel bar, conference center, breakfast room, 24 hour
concierge / night porter service, colour satellite television
and pay t.v., mini bar, telephone, wi-fi internet connection
etc.
• Does your
hotel have Parking Facilities?
Yes we can offer
valet parking in a nearby garage for a small daily supplement – please
let use know if you intend to bring the car so that we may
arrange parking beforehand.
• Do you have
an Internet/E-Mail point in the Property?
There
is a free internet point in the hotel lobby where there are
two computers which boast an ADSL internet connection.
• Are pets
welcome?
No sorry for the comfort and hygiene
purposes we do not permit pets of any description here at the
Hotel Windsor Milan
• Is there
a restaurant in the Property?
Yes we have our
very own restaurant.
• Can I connect
my modem so that I can surf the Internet from my room/apartment?
Yes, we have internet adsl connection
in the room.
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