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FAQ

ALL YOU HAVE TO KNOW ABOUT WINDSOR, WITH MAXIMUM TRANSPARENCY

BOOKING

Use the online booking system.
PRENOTA QUI
Your credit card details are required as guarantee for the reservation although no money will be debited until you check out of the hotel.

Our secure online booking system automatically sends you a confirmation. There is no requirement for us to send you any further email.
Simply take note of your reference number and turn up at the hotel.

Cancellation can be made up to 48 hours before arrival and no penalty will be charged.
For all cancellations and for no shows i.e. where we do not received your written email cancellation a 1 night late cancellation charge will be debited to your credit card.

PAYMENTS & PRICES

Visa, American Express, Mastercard, Diners, JCB plus the Italian Debit Card “CartaSi” and the UK equivalent Switch are also accepted.

We require your credit card details to guarantee the reservation.
Provided you cancel within the cancellation period required no money will be debited from your card until you check out of the Hotel.
Only not refundable reservation will be charged once received booking.

There are a few possibilities:
• Your card type is not accepted at the Hotel Windsor (see above list of accepted cards)
• The card expiration date is before the arrival date
• You have reached your credit limit.
• There is a computer error – apologies but you should return and try again later on.

The prices shown on the special offers page and online booking system are per room and include buffet breakfast, service and vat tax.
City tax is not included.

We absolutely guarantee you our best rate if you book your room directly with us!
Afterall this is the hotel Windsor’s official online booking system so why would we want you to book anywhere else.
Use the booking system to check availability. Book now and don’t pay anything until you check out!

Yes, Children up to the age of 5 are free if they sleep in their parent’s room.
For older children and in order to ensure more comfort we suggest you reserve a triple room as it is more spacious.
For babies a cot will be provided free of charge.

Yes, we offer a rich buffet breakfast included in the room rate which includes all the usual items plus a varied selection of fresh season fruit and home made pastries.
Other items include: cereals, fresh milk, boiled eggs, ham, salamis, yoghurt, fresh seasonal fruit, cakes, rolls, butter, marmalade, jams, fresh fruit juices, teas, coffees and cappuccino or caffè latte is served at your table upon request no extra supplement!

POSITION & CONNECTIONS

The Windsor is located 80 metres from the Repubblica Metro Stop (M3 Line)
All of Milan’s major attractions are within easy walking distance and the location ideal for both business travelers and tourists.

By plane from Linate or Malpensa airports or Bergamo-Orio al Serio
Milano Linate – Enrico Forlanini Airport (LIN)
Distance about 8.0 km (04.97 miles)
• By taxi 30,00 € ca.
• By bus n. 73 from Milano Linate to Duomo M3 Metro station, then take the M3 (yellow line) at Repubblica S. and take the exit “Via Montesanto”.
Malpensa Airport (Mxp)
Distance ca. 50.0 km (31,06 miles)
• By taxi 100,00 € ca.
• By Shuttle bus to Central railway Station €. 10,00
• By train Malpensa Express to Central Railway Station around €. 14,00 www.malpensaexpress.it
Bergamo-Orio al Serio (BGY)
Distance approx. 55.0 km (34,17 miles)
• By taxi 110,00 € ca.
• By Shuttle bus to Central railway Station €. 04,00
From Central Railway Station
• By taxi 10 € Distance approx. 1000mts (0.62 miles)
• By metro € 2 Line M3 (yellow line) – stop to Repubblica St. get -Via Montesanto- exit
Urban Ticket Price: € 2,00
Validity: 90 minutes after stamping.

From Malpensa and Bergamo the journey time is approximately 1 hour from both.
Both train and coach take approximately 1 hour.
By private car it should only take about 45 minutes.
From Linate airport the journey time is about 25 minutes by the airport shuttle bus to Central Station and then 1 stop by metro.

A taxi will cost less than 10 Euro from the Central Station but again depends on traffic.
Alternatively, we recommend you take the Metro Line 3 one stop to Repubblica.
NB. make sure you take the Metro in the direction of Duomo and San Donato.

HOSPITALITY AND SERVICES

Yes, all guest rooms and suites at the Hotel Winsdor contain a private bathroom with either tub or shower.
There is a hairdryer in every bathroom and a phone. All bathrooms contain hairdryer and complimentary accessories including soft fluffy towels, shampoos, shower gels, shaving kit, shoeshine and soaps.

The suites contain an ample seating area and are about 25% more spacious than the normal double or twin rooms.
All rooms are for no smoking guests.

The view from the rooms is either the street in front or too the side. Either way the view is “urban Milan”.

Italian, English, German, Spanish and French.

Yes, our hotel may provide for the guests a private parking – under payment of a small fee – just nearby the building.
If you desire, bu sure to warn us in advance before your arrival.

Yes, domestic pets are allowed in our structure, there is a possible supplement for extra cleaning.
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